DysonPurifier Humidify+ Cool PH2 De-NOx | White/Gold | New
Product Details
Web ID: 563798964 reviewssorted by Newest
Trash
I have owned this less than two months and I now have to take it in for service for the third time. All for the humidifier function not working. It is currently sitting on my table broken because it’s an hour round-trip just to take it to the service center
Customer review from Dyson
Response from Dyson
Thank you for your feedback. We sincerely apologize for the recurring issues with your humidifier and the travel required for service; please be assured we are dedicated to fixing this. For further assistance, reach out via live chat at dyson.com or call 866-693-9766 (Mon–Fri 8 AM–8 PM, Sat 9 AM–6 PM CST).
Love the remote
After moving to an arid area, we love the humidity this product adds to our 2nd floor.
Customer review from Dyson
Response from Dyson
Thank you for your review! We're so glad to hear that your Dyson humidifier is making a positive difference in your home, especially after moving to a dry area. It’s great to know the added humidity and remote control are helping to create a comfortable space for your second floor. Thank you for sharing your experience and for choosing Dyson!
Software needs upgrade or I need engineering deg
I cannot master the software. Cannot tell what settings are or what some of the remote buttons do. I cannot read the little screen or understand the symbols that pop up within seconds after the written words come up.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback with us. We’re sorry to hear the software has been challenging to navigate, and we appreciate you taking the time to let us know. We’ve acknowledged your comments and passed them along to the appropriate team. If you’d like further assistance, please reach out to us via live chat or phone support. Our team will be happy to guide you step‑by‑step.
Nice Humidifier, Very Expensive, Pump Fails Often
This is a very nice, very expensive humidifier, filter, and fan. Although it apparently does a lot of things for the air inside our home, the primary reason we bought this was for humidification and the reliable Dyson quality. The first unit failed within about 2 weeks, but the big box store replaced it with a new one. The remote control and app are well done, the unit works nicely, is easy to fill, has a decent sized water reservoir, and the controls offer options like oscillating airflow, air quality reporting, fan speed, and humidity control. It is very quiet at low speeds, and still pleasant at full airflow. I really don't trust the cheap cool mist humidifiers, so we went with this one to be sure that the air we breathe is in good shape. I don't know of another unit as well featured and reputable, and I like this unit a lot, but at this price point, it really needs to check a lot of boxes. *Update - I have replaced the unit twice now, each failing in the first 2-3 weeks with a pump failure. Hope to work through the quality issues.
Customer review from Dyson
Response from Dyson
Hi, thank you for taking the time to share such a detailed review with us. We’re glad to hear that you’re enjoying the features, ease of use, and overall performance of your machine, even though we understand the price point sets high expectations. We appreciate you noting both the strengths and the early issue you experienced, and we’re happy the retailer was able to provide a replacement quickly. It’s great to know the humidification, app controls, and air‑quality features have been working well for your home. Your feedback is truly valuable, and we’re pleased to hear that the unit is meeting your needs.
Love it
Bought this a month ago and it definitely helps with my sleep and my nose. As someone who have consistent nose bleeds during my sleep, the humidifier helps with my nose and sleep. I love it. I only have it 4 stars because of the price. Then again, health is wealth and this investment is worth my health.
Recommends this product
Customer review from Dyson
Response from Dyson
Hello Chrissy, thank you for sharing your experience with us. We're really glad to hear the humidifier is making a noticeable difference in both your sleep and your comfort, especially with your nose bleeds. We understand the price can be a concern, but your perspective that health is wealth truly resonates with us. It’s great to know this investment is supporting your wellbeing. If you have any feedback or questions, just let us know, we’re here to help.
Not worth the price
Does a bad job as a humidifier. Does not support scheduling on/off cycles.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback with us. We’re sorry to hear the humidifier hasn’t met your expectations, especially regarding its performance and the lack of scheduling features. We understand how important both effectiveness and convenience are in a product like this. We appreciate you taking the time to let us know about your experience, and we’ve shared your comments with the appropriate teams. Your input helps us continue improving. If you’d like further assistance, please feel free to reach out to us via live chat or phone support. Our team is always here to help.
could be great, but isn't
i have had two now and when they are actually working correctly they are awesome. the problem is they don't seem to consistently work well and have frequent pump failures. the current one i am using worked well for less than a week, then pump failed. i received a new pump and now it technically works, but it not able to keep the humidity level up like it should. disappointing , especially considering the price.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback and for letting us know how your experience has been so far. It is clear you value the performance when the machine is working correctly, and we appreciate you highlighting this as well as your concerns with pump consistency. We want your Dyson to perform at its best for you and invite you to connect with our live chat or call support team whenever you feel comfortable. Your satisfaction is very important to us, and we are here, ready to help resolve any concerns and ensure your experience reflects the quality you expect. Thank you again for your comments and for giving us the opportunity to support you further.
Very nice. So glad to have my Dyson Air Purifier
I received my Dyson Air Purifier/ Humidifier as a tenure gift from my employer. I’ve had it about 7 weeks and very happy with my selection. I use it in my small 10x10 bedroom and it makes the room significantly cooler and the air fresher. It is very quiet and does not bother my sleeping at all. I did have some concerns with the humidifier not working, but after a little online research I didn’t have the humidity setting high enough. After changing the setting the humidifier functionality has worked great. One last comment I really like the easy to use app and the remote control. It’s been a great gift.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your experience! It is wonderful to hear that your Dyson Air Purifier is keeping your bedroom fresh and cool. We are so glad you are enjoying the app and remote features! We appreciate your feedback and would love to hear how we can make your experience even better. Please reach out to our live chat or voice support team, so we can ensure you are getting the absolute most out of your Dyson.