Gen5detect Absolute Cordless Vacuum
Product Details
Web ID: 4926774Great Product
Best Dyson Vac we have ever had. Excellent suction and light detection.
Customer review from Dyson
I bought this 2 weeks ago, I am happy with it but do find it is on the heavy side and a bit cumbersome to use compared to my previous Dyson stick vacuum (which I loved). I do like that it goes for longer before needing to be recharged, together with the separate attachment for carpet. The light on the hard floor attachment is great, it is easier to see where I have been. Overall it performs really well, I just wish it was a bit lighter. My husband loves it!!
Customer review from Dyson
This cleaner really sucks!!
Love this cleaner. It does a great job. Only criticism is the handle isn’t very comfortable and the cleaner being quite heavy doesn’t help. Should be moulded to a hand. Other than that it performs extremely well.
Recommends this product
Customer review from Dyson
Good suction, but unsatisfactory for rugs
I purchased this vacuum several weeks ago. It is great for my carpeted (loop-pile) upstairs, but for my downstairs tiled Kitchen/Dining/Living area where I have two (2) rugs, I am left disappointed of the impossibility of manoeuvring and vacuuming underneath my side cabinets, along with the vacuums heads x 2 apparent inability to operate on rugs, especially the thicker of the rugs. Of course, the vacuum is great to use on my tiled floors and it is great the light shows up all the dirt to vacuum up. But alas, I am finding I have to use both my old vacuum and this new one to complete my cleaning downstairs, which is not really ideal I would suggest.. Perhaps Dyson could work on solving these two important issues.
Recommends this product
Customer review from Dyson
Great suction performance
Very happy with the vacuums' performance. You can actually see the difference between the cleanliness of the carpet using this Dyson compared with our old machine. Only niggle is not being able to attach the crevice tool to the wand, but, at least, combination tool does, enabling you to reach higher places. You can really see the amount of dirt picked up and it's a doddle to empty.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review of the Dyson Gen5detect™ Absolute. We are delighted to hear that the suction performance has made such a noticeable difference compared with your previous machine, and that you find it easy to empty. We appreciate your feedback regarding the crevice tool and are pleased the combination tool is helping you reach higher areas.
Lightweight and easy to use.
We love our new Dyson. It works really well on timber floors for pet hair and we love the light that highlights dust. It is lightweight and easy to use.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review. We are delighted to hear you love your new Dyson and that it's performing well within your cleaning routine!
I bought this two weeks back and happy with the product. Only drawback is that the unit fits loosely on to the wall mounting bracket and the bracket comes out with the unit when lifted out leaving the wall plate back on the wall. My previous Dyson SV12 or S 12 had a perfect fitting wall bracket for charging.
Customer review from Dyson
Response from Dyson
Thank you for your review, we're pleased to hear you are happy with your new product and appreciate your feedback regarding the wall mounting bracket. We recommend reaching out to our Customer Care team at this link here to look into this for you further: http://ms.spr.ly/6429t51pD
Not as versatile as previous versions.
I bought this in the Black Friday sales. The top of the machine is too heavy. The trigger switch from other versions has been replaced by a tiny on/off button. The hard floor head is way too small (narrow). You do have to replace the carpet head with the hard floor head and vice-versa instead of having a dual purpose head like before. It does have strong suction - very strong ( a plus ). Overall, it is an annoying machine. The head of the machine is much bigger than previous heads, so you will need to move the cradle if you are storing the machine in a cupboard - the machine didn't fit where I had kept both of my previous Dysons. It doesn't glide down the edge of wall as easily as my previous versions. Due to the weight of the machine, I actually put my back out when twisting the machine to reach corners in the bathroom.
Customer review from Dyson
Response from Dyson
Hello, and thanks for sharing your feedback about the vacuum issue. We completely understand how important it is to have a vacuum that’s working well, and we’re here to help. If you'd like to troubleshoot, discuss your thoughts, or find solutions, please don’t hesitate to reach out. Our Dyson experts are available via Facebook Messenger, Live Chat, or phone, and we’re happy to assist in any way that’s convenient for you. You can find our contact details here: http://ms.spr.ly/6428tenuo. We look forward to assisting you!