The Grind Control Coffee Maker
Product Details
Web ID: 1401697Disappointing Grinder Performance
My anticipation for the Breville Grind Control was high, given my positive experiences with four other Breville products. However, the Grind Control has been a significant letdown from the beginning, especially considering its sleek design. The grinder is the main issue. It’s inconsistent and fails to work correctly most of the time, ultimately defeating the purpose of an integrated grinder. I’ve followed all the necessary steps to adjust for different coffee beans, grind sizes, and cleaning, but the problem persists. Given the price and my previous experiences with Breville, I had high expectations for the Grind Control. However, the significant drop in performance compared to Breville’s other products has been a source of frustration. I had hoped this would be a long-term addition to my kitchen, but the ongoing issues with the grinder have left me regretting this purchase.
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Very Disappointed
We have had this coffee pot for a year and a half. We absolutely loved the coffee maker for the first 3 most and did clean after every use. The coffee maker then began to shut down and not grind the beans every other day. Now it doesn't even grind as well and coffee is not as good. Expected more from Breville!
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
highly recommended
I have this machine for 4 years and I love it. I use it everyday! It requires a good cleaning every now and then, but so does all coffee machines.
Recommends this product
Customer review from breville.com
Love it
Quieter than expected. Nice brew control
Customer review from breville.com
Constant Cleaning
This is the worst coffee maker we have ever had. It needs to be cleaned about three times a week or it doesn’t grind enough beans and the coffee is very weak.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. One can be as diligent as possible about brushing/vacuuming the grinder and grind chute, but depending on the oil content of your beans, oils can remain. Those can cause grinds to clog the chute, or can gum up the burrs or chute disc. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Poor design, annoying to operate
I bought this because I wanted a 2-in-1 coffee grinder and drip coffee brewer. It does that well. HOWEVER, the design has several oversights that make operating the machine very annoying. 1) the carafe that comes with the set is designed so that you need to fully invert it in order to pour the coffee, and even still the lip around the top prevents you from emptying out all the liquid (coffee, or water when washing). 2) the machine has a mode to brew directly into a cup or mug, but because it has a valve designed for the carafe, a significant amount of coffee remains in the filter basket unless you press the button on the underside where the carafe would, and risk burning yourself to let out the remaining liquid. 3) the filter basket does continue to drip from the aforementioned valve when it swings open causing a mess on the counter top 4) the grounds are not well contained in the filter basket, leaving you with several separate pieces to disassemble and clean after every use. Overall disappointed, I feel the product achieved its main goal and would be awesome if there was any thought put into the actual user experience. Another brand 2-in-1 would almost have to be better.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your disappointment with the machine. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Terrible Chemical Tasting
Despite making 30 cups of coffee & 10 pots of coffee the chemical taste was terrible I returned it after Brewville had no solution we have had the exact coffee maker for over 10 years with lifetime warranty and was told our model was discontinued very disappointed
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Worked great for about 2 years
Bought this Jan 2022 and it worked great for about two years, but now it won't actually brew the correct cup size. Trying to make a single cup of coffee requires 3-4 attempts before enough water is poured into the mug. Trying to make a carafe of coffee is almost hopeless, it just bubbles and steams for 10min and nothing is actually brewed. Pretty disappointing considering how expensive it is.
Customer review from breville.com