Precision Brewer Thermal Coffee Maker
Product Details
Web ID: 2953780Breville Precision Coffee Maker Issues
Very disappointing. There seems to be a sensor problem. When I went to brew coffee I was getting a message to “ FILL TANK” even though the was water in tank. I had to empty the water dry the sensor and refill the tank. I also get a message to “Insert Carafe “ even though the Carafe was in place. I decided to return it. Too much work to make a cup of coffee.
Customer review from macys.com
Response from Breville Consumer Support
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Almost 5 Stars
We have had this machine for almost 3 years now and we love it! EXCEPT....... you can't clean the lid!! The one part that coffee goes through every single time it is brewed and poured, you can't clean!! You can hear water/coffee sloshing around in there, so stuff gets left behind, im sure. That's just crazy to me and for this price, you be able to. Or at the very least be able to buy just the lid as a replacement part, but nope. YOU HAVE TO BUY A WHOLE NEW CARAFE!! So like I said, almost 5 stars.
Customer review from breville.com
Poor Choice for the Cost
We've had to replace the carafe due to poor pouring volume. New one still pours very slowly. We've had 4 massive overflows of coffee onto our counter top when using the timer to turn on. We now do not use the timer because we need to watch the coffee maker while it's brewing. Would never recommend.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Drips
The bottom of the cone that holds the coffee grounds does not close properly so it drips all the time and makes the bottom of the pot wet and then drips off when you pour coffee. The flap in the pour spout kept sticking not letting coffee out, I had to break it off for it to work.
Recommends this product
Customer review from breville.com
Fantastic Cup of Coffee
Same beans, same water, same grind but using the Breville Precision Brewer Thermal, rather than my previous high end coffee maker resulted in a hotter smoother, richer cup of coffee. Should have switched years ago.
Recommends this product
Customer review from breville.com
Frustrated
We just bought this coffee machine less than a month ago. I initially it was working great with no problems. Just recently it seems to be bubbling up through the spout and leaking on the counter!!
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Great product
Thermal thermos is great could be better insulated to stay warmer longer
Recommends this product
Customer review from breville.com
Cool looking coffee maker, warm coffee
I received this coffee maker for Christmas and was excited about all the neat features. However, was super disappointed that the coffee doesn’t get very hot and definitely doesn’t stay hot for long in the carafe. My coffee was only warm after putting a little cream in it - I actually microwaved it! You can adjust the temp but it seems only a few degrees. I’m so disappointed - since I can’t return it now that it’s used, I may only use it for company.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.