Not received, yet no refund

This package was accidentally sent to the wrong address. Before it was delivered, I requested either that the shipping address be changed or that I be allowed to contact UPS directly so I could change the delivery address at my own expense. However, I was not allowed to do so. As a result, the package was delivered to the wrong address and was later returned by the property manager. Despite this, the company has refused to issue a refund. Given that I made a timely effort to correct the address before delivery, I do not believe this is a responsible or fair way to handle the situation.