Customer Service

Bloomingdale's / Customer Service


Help Placing an Order

Help Placing an Order

Whether you're shopping online or in the Bloomingdale's app, you can add items to your Brown Bag and complete your purchase in just a few steps.

 

How do I add items to my Brown Bag?

  1. Select the item you'd like to purchase.
  2. Choose available options, such as size, color, and quantity.
  3. Select Add To Brown Bag.
  4. When the confirmation window appears, choose:
    • Continue Shopping to keep browsing.
    • Checkout to begin the checkout process.

 

Gift with Purchase: If your item qualifies for a gift with purchase, the bonus item will automatically be added to your Brown Bag and reflected in your order total.

 

Note: If a gift with purchase is not added to your Brown Bag, the item may no longer be available online. If the promotion is also available in stores, check with your local store for availability.

 

How do I remove items or change quantities in my Brown Bag?

  • To remove an item, select Remove beneath the item in your Brown Bag.
  • To update a quantity, use the Quantity dropdown next to the item.

 

How do I checkout online?

Once you're ready to place your order, review your Brown Bag and proceed to checkout.

For step-by-step instructions, see How do I checkout online?

 

Frequently Asked Questions

Bloomingdale's accepts several payment methods, including major credit cards, Bloomingdale's cards, gift cards, digital payment options, and buy now, pay later services. For a complete list of accepted payment methods and additional payment information, see Accepted Payment Methods on Bloomingdales.com.

No. You can complete your purchase as a guest. Creating an online account allows you to save your shipping, billing, and payment information for faster checkout on future orders.

Visit the item's product page and select any applicable size or color options. Available pickup and delivery methods for your selected store location will be displayed on the page. Please note that availability may vary by item, size, color, and store location.

Yes. Depending on item eligibility, you can:

  • Ship items to your address
  • Pick up eligible items in store
  • Use curbside pickup where available

 

Please note:

  • Pick Up At Store orders are limited to one store per order.
  • Orders can only be shipped to one delivery address per order.

Some items are subject to quantity limits. Certain Beauty, Fragrance, Men's Cologne, and Men's Grooming items may be limited to three (3) units per item, per customer. If you're experiencing issues placing a large order, contact Customer Care for assistance.

 

Corporate clients seeking assistance with office gift-giving can contact Bloomingdale's Corporate Services at:

 

Click here to request a Bloomingdale's personal shopper to help you select or locate items.

 

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