Have an Account? SIGN IN

    Information on Your Furniture, Mattress or Rug Purchase

    Rugs

    From framing your bed to anchoring furniture in the living room, the perfect rug makes every space more comfortable and stylish. To help you pick the piece that’s right for your home, we put together everything you need to know about the designs we carry.

    CARE & MAINTENANCE We recommend a pad underneath every area rug. They extend the life of your purchase by cutting down on the wear and tear caused by friction between the rug and your floor. They also help prevent accidents from slipping on unsecured rugs and tripping on turned-up edges. In addition, they provide extra cushioning under your feet.

    Cleaning Like any investment, if you want your rug to last, you have to maintain it properly. Extra care should be taken when vacuuming. Today’s high-powered vacuums will pull out threads and cause tufts to protrude above the pile of your rug if you’re not careful. The best solution for this is to use the handheld attachment for cleaning. Using the beater bar on your vacuum can also pull fibers from the face of the rug or cause it to fuzz. To eliminate this problem, set the bar to the highest possible position. Better yet, if you can, just turn it off.

    In addition, running the vacuum over the edges of your rug can cause the serging to deteriorate and fibers to come loose. As such, carefully place your vacuum on the rug and don’t linger on the edges.

    Customer Service For help or questions about your purchase, call our customer service line at 800-323-7857.

    Protection Plans & Policies

    THE NO-RISK GREAT GIVE BACK There’s no risk! With your purchase of the WORRYNOMORE® Ultimate Protection Plan, you will receive the Great Give Back offer, so if you do not initiate a claim or otherwise obtain service under this Plan during its seven-year term, you are eligible to receive a Bloomingdale’s store voucher valued at the original Plan price and redeemable on a furniture, mattress or rug purchase at your nearest Bloomingdale’s. You can obtain your voucher by visiting our website at worrynomore.com or by calling the Service Center and completing the Great Give Back form within ninety (90) days after expiration of the Plan. Your voucher will be mailed to you within thirty (30) days of receipt of your request. The voucher must be used within ninety (90) days of the date mailed. Great Give Back does not apply to mattress protection plans.

    Accidents definitely happen, though most of us never expect them to. The WorryNoMore Ultimate Protection Plan will keep your furniture looking its best for a full five years, even when the unexpected occurs.

    Remember the Great Give Back. If you don’t use it, you don’t lose it.

    *Excludes general soiling, perspiration, body oils and accumulation of otherwise covered accidents. **Excludes damage caused by animal teeth, claws and beaks.

    Note: In the event of a discrepancy between this document and the protection program certificate, the certificate will govern. The WorryNoMore® Ultimate Protection Plan does not cover everyday soiling from normal use, accumulation, multiple stains, unidentified stains, spills or damage not attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your protection program certificate for specific coverage information.

    Whether you selected from our vast range of one-of-a-kind and in-stock rugs or placed a direct ship order, your purchase was chosen by our buyers and represents the best value from today’s market. We trust you will get many years of enjoyment and value from your investment. Before opening your rug, please make sure to inspect the packaging carefully.

    The Worrynomore® Rug Protection Plan We offer our customers a Protection Plan with the purchase of a new rug that covers most household accidents for seven years. Refer to the table below for the full list of damages it covers. By purchasing this Plan, you are assured that your rug will look its best throughout its lifetime. Your rug will be repaired or replaced for seven years if a covered stain or damage occurs during normal household use. Coverage begins the day you receive your rug.

    Type of Accident
    Food and beverage stains
    Human bodily fluids*
    Pet bodily fluids**
    Ballpoint pen ink
    Pencil marks
    Candle wax
    Facial cosmetics
    Nail polish

    *Excludes general soiling, perspiration, body oils and accumulation of otherwise covered accidents. **Excludes damage caused by animal teeth, claws and beaks.

    Note: In the event of a discrepancy between this document and the protection program certificate, the certificate will govern. The WorryNoMore® Ultimate Protection Plan does not cover everyday soiling from normal use, accumulation, multiple stains, unidentified stains, spills or damage not attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your protection program certificate for specific coverage information.