Information on Your Furniture, Mattress, or Rug Purchase

Dining Room

Rugs

The perfect rug serves as a stylish focal point for every room. Here’s everything you need to protect your purchase and keep it looking and feeling like new.

CARE & MAINTENANCE We recommend a pad underneath every area rug to extend its life and cut down on wear and tear. They also help prevent slipping or tripping on turned-up edges. Bonus: they provide extra cushioning under your feet.

Cleaning Like any investment, a long-lasting rug needs proper care. Avoid using high-powered vacuums directly or vacuuming over the edges, as they can pull out threads and cause tufting. We recommend using the handheld attachment instead. If using the vacuum’s beater bar, set it to the highest setting or turn it off entirely to prevent fuzzing and fiber loss.

Customer Service For help or questions about your purchase, call our customer service line at 1-800-777-0000.

Rug

Protection Plans & Policies

GREAT GIVE BACK If you don’t make a claim during your Allstate Protection furniture or rug plan, you may request 100% of your protection plan price in the form of a Bloomingdale's voucher toward your next rug, furniture, or bedding purchase at Bloomingdale's (in-store only). To request your voucher after your plan has expired, please call 1-800-777-0000.*

* Mattress plans not included. Limitations and exclusions apply. Must request voucher within 90 days of protection plan expiration date. Voucher is not redeemable for cash, not transferable, and expires 180 days after receipt.

1 Including food, beverages, mud, ink, and lipstick.
2 Excludes sweat, hair products, body oil, lotion, and accumulation of stains over time.
3 From a hot mug, for example. Excludes burns from cigarettes and other smoking devices.
Claims must be filed within 30 days of stain or damage occurrence. For full Terms & Conditions, visit AllstateProtectionPlans.com/terms

Whether you selected from our vast range of one-of-a-kind and in-stock rugs or placed a direct ship order, your purchase was chosen by our buyers and represents the best value from today’s market. We trust you will get many years of enjoyment and value from your investment. Before opening your rug, please make sure to inspect the packaging carefully.

5-Year Area Rug Allstate Protection Plans Allstate Protection Plans provide years of protection for your area rug purchases from Bloomingdale's. If your issue is covered by Allstate Protection Plans, the 24/7 easy claim filing and award-winning service will work to get you back to good.

Please note that claims must be filed within 30 days of the incident as this gives us the best chance to resolve the issue before stains set or damage spreads.

Type of Accident
Accidental stains 1 •
Pet and people stains 2 •
Heat marks 3 •
Tears, rips, and punctures •
Seam separation •

*Excludes general soiling, perspiration, body oils and accumulation of otherwise covered accidents. **Excludes damage caused by animal teeth, claws and beaks.

Note: In the event of a discrepancy between this document and the protection program certificate, the certificate will govern. Allstate Protection Plans does not cover everyday soiling from normal use, accumulation, multiple stains, unidentified stains, spills or damage not attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your protection program certificate for specific coverage information.