Information on Your Furniture, Mattress, or Rug Purchase
Mattresses
The secret to getting a good night’s sleep is picking out the perfect mattress. To help guide your decision, we put together everything you need to know about your most relaxing purchase.
Warranty Information Your manufacturer’s warranty information is delivered to you together with your mattress. Bloomingdale’s will work with all manufacturers to facilitate your warranty claim. Floor samples and mattress sets purchased as-is, or for commercial usage or export, are excluded from the manufacturer’s warranty. Please contact your sales professional with any questions you may have regarding your particular warranty.
Customer Service For help or questions about your purchase, call our customer service line at 1-800-323-7857.
- We'll remove and recycle your old mattress or adjustable base as part of our salvage service.
Protection Plans & Policies
Allstate Adjustable Base Protection Plan Allstate Adjustable Base Protection plan includes 5-year protection against mechanical and electrical failures for adjustable bed bases when purchased as a mattress and adjustable base set.
- Mechanical and electrical failures: Applies to the adjustable bed base only
- Defects in material and manufacturing: Covers adjustable base only
- Structural breakdowns or defects of the mattress
- Accumulation of stains from repeated use (many single incident stains are covered)
- Stains caused by perspiration, incontinence, hair products, body oil, and lotion
- Punctures or burns
- Incidents reported more than 30 days after stain or damage occurrence
- Box springs
Mattress Comfort Reselection Policy We want you to be perfectly content with your new mattress. If at any time within the first 365 days after your mattress delivery you feel you aren’t satisfied, notify a sales professional and we will issue a credit toward a one-time reselection, minus applicable fees calculated as a percentage of the original price of your mattress. Refer to the table below for a list of reselection fees.
| Reselection Time Period | Reselection Fee |
|---|---|
| In the first 3 months after delivery | 15% of original purchase price |
| 4–6 months after delivery | 20% of original purchase price |
| 7–9 months after delivery | 30% of original purchase price |
| 10–12 months after delivery | 50% of original purchase price |
After one year, we will not be able to accept reselections. Delivery charges are not refundable for original purchases and a delivery charge will apply to the reselection. Your sleep should feel like a dream—we’re here to help yours come true.
10-Year Mattress Allstate Protection Plans Allstate Protection Plans provide years of protection for your mattress purchases from Bloomingdale's. If your issue is covered by Allstate Protection Plans, the 24/7 easy claim filing and award-winning service will work to get you back to good.
Allstate Protection Plans are paired with your choice of mattress protector to help keep your mattress safe from spills and stains that could void its manufacturer’s warranty. Protector must be used for your Allstate Protection Plans to be active.
Please note that claims must be filed within 30 days of the incident as this gives us the best chance to resolve the issue before stains set or damage spreads.
- Total Protector: Covers all 6 sides of your mattress, including the bottom, for total protection
- Supreme Protector: Protection plus enhanced comfort featuring a luxurious quilted top
- Perfect Protector: The perfect combination of protection and comfort for your new mattress
- Accidental stains: Including food, beverages, mud, ink, and lipstick
- Pet and people stains: Excludes sweat, incontinence, hair products, body oil, and lotion
- Defects in material and manufacturing: Covers mattress protector only
- Structural breakdowns or defects of the mattress
- Accumulation of stains from repeated use (single incident stains are covered)
- Stains caused by perspiration, incontinence, hair products, body oil, and lotion
- Punctures or burns
- Incidents reported more than 30 days after stain or damage occurrence
- Box springs
- You have up to 30 days after delivery to add an Allstate Protection Plan to your purchase.
- Need to add protection later? You can purchase an Allstate Protection Plan within 30 days of delivery.
Full terms and conditions can be found at AllstateProtectionPlans.com/terms.
Delivery Information
If your merchandise is in stock, you will be given a delivery date at the time of purchase. If your merchandise is on order we will contact you as soon as it arrives in our warehouse to arrange delivery.
Delivery Changes If you need to change or schedule your delivery, please visit bloomingdales.com/furnituredelivery. If you notice any errors in your address or phone number, please contact Bloomingdale’s customer service immediately at 1-800-323-7857.
Delivery TIMING On the day prior to delivery, you will receive an automated call with a two-hour time window. You can also log on to bloomingdales.com/furnituredelivery for your delivery time window.
- Use pads and/or wear protective booties to protect your floors and carpeting
- Set up your purchase in the desired location
- Place mattresses on a support system and place a bedskirt if needed
- Vacuum area after removing your previous mattress
- Dispose of packing material
- Be available during the delivery time period
- Plan in advance where you would like to place your purchase
- Ensure the area is clear and free of fragile or breakable items
- Carry merchandise up more than three flights of stairs
- Attach headboards, adjustable bases or frames that require modification or alteration
- Pick up futons or waterbeds as salvage