Have an Account? SIGN IN

    Information on Your Furniture, Mattress or Rug Purchase

    Furniture

    Whether you’ve already picked out your dream piece or want more info to guide your decision, this is everything you need to know about your next furniture purchase.

    Natural Characteristics Just like fingerprints, no two pieces of furniture are alike. Wood knots, mineral streaks and minor scars or blemishes in leather are an integral part of the natural materials that add to the beauty and uniqueness of your furniture.

    What if there is a problem? Before furniture leaves our warehouse, it’s prepared for delivery. Occasionally, a piece may arrive with a slight blemish or a piece of hardware missing. While disappointing, in most cases our skilled technician can make an adjustment in your home to solve the problem, or you may choose to receive an exchange within three days of delivery.

    Warranty Information Bloomingdale’s provides a one-year warranty on your furniture. Additional manufacturer warranties sometimes apply. Contact your sales professional for details. Warranties exclude: fading from sun, customer or pet damage, altered merchandise, normal wear, merchandise purchased as-is or for commercial usage or export.

    Customer Service For help or questions about your purchase, call our customer service line at 800-323-7857.

    Protection Plans & Policies

    THE NO-RISK GREAT GIVE BACK There’s no risk! With your purchase of the WORRYNOMORE® Ultimate Protection Plan, you will receive the Great Give Back offer, so if you do not initiate a claim or otherwise obtain service under this Plan during its five-year term, you are eligible to receive a Bloomingdale’s store voucher valued at the original Plan price and redeemable on a furniture, mattress or rug purchase at your nearest Bloomingdale’s. You can obtain your voucher by visiting our website at worrynomore.com or by calling the Service Center and completing the Great Give Back form within ninety (90) days after expiration of the Plan. Your voucher will be mailed to you within thirty (30) days of receipt of your request. The voucher must be used within ninety (90) days of the date mailed. Great Give Back does not apply to mattress protection plans.

    Accidents definitely happen, though most of us never expect them to. The WorryNoMore Ultimate Protection Plan will keep your furniture looking its best for a full five years, even when the unexpected occurs.

    Remember the Great Give Back. If you don’t use it, you don’t lose it.

    *Excludes general soiling, perspiration, body oils and accumulation of otherwise covered accidents. **Caused by brief contact with flame. Penetrating through the top coat surface. ††Damage limited to three occurrences. Damage caused by acts of nature is not covered. All of the WorryNoMore Protection Plans are insured by an A.M. Best “A” rated insurer. In the event of a discrepancy between the document and the protection program certificate, the certificate will govern. The WorryNoMore Protection Plan does not cover everyday soiling from normal use, accumulation, multiple stains, unidentified stains, spills or damage not attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your protection program certificate for specific coverage information.

    The Worrynomore® Ultimate Protection Plan* With the purchase of this plan, we provide in-home service, repair the damaged area and, if necessary, replace the affected part. Refer to the table below for all the types of damage covered.

    Type of Accident Fabric or Leather Frame
    All accidental stains*
    All accidental pet stains*
    Accidental pet damage††
    Household food and beverage*
    Human bodily fluids*
    Candle wax
    Pencil, ballpoint ink and cosmetics (including lipstick)
    Rips, tears and burns**
    Punctures
    Cracking and peeling of the leather
    Gouges, dents and chips
    Water rings
    Fingernail polish
    Scratch penetrating through the finished surface
    Seams/stitching that come loose on upholstered fabrics
    Glass or mirror scratches, chips and breaks
    Loss of silvering in mirrors
    Structural defects to frames or warping
    Frame breakage/cracking
    Breakage of welds
    Accidental bending or breakage of structural metal components
    Defective light fixtures, motors, massagers and heaters

    *Excludes general soiling, perspiration, body oils and accumulation of otherwise covered accidents. **Caused by brief contact with flame. Penetrating through the top coat surface. ††Damage limited to three occurrences. Damage caused by acts of nature is not covered. All of the WorryNoMore Protection Plans are insured by an A.M. Best “A” rated insurer. In the event of a discrepancy between the document and the protection program certificate, the certificate will govern. The WorryNoMore Protection Plan does not cover everyday soiling from normal use, accumulation, multiple stains, unidentified stains, spills or damage not attended to properly. Coverage is limited to items identified in certificate. Exclusions apply; refer to your protection program certificate for specific coverage information.

    Delivery Information

    If your merchandise is in stock, you will be given a delivery date at the time of purchase. If your merchandise is on order we will contact you as soon as it arrives in our warehouse to arrange delivery.

    Delivery Changes If you need to change or schedule your delivery, please visit bloomingdales.com/furnituredelivery. If you notice any errors in your address or phone number, please contact Bloomingdale’s customer service immediately at 1-800-323-7857.

    Delivery TIMING On the day prior to delivery, you will receive an automated call with a two-hour time window. You can also log on to bloomingdales.com/furnituredelivery for your delivery time window.

    Our delivery team will be happy to:
    • Use pads and/or wear protective booties to protect your floors and carpeting
    • Set up your purchase in the desired location
    • Place mattresses on a support system and place a bedskirt if needed
    • Vacuum area after removing your previous mattress
    • Dispose of packing material
    On the day of delivery, please:
    • Be available during the delivery time period
    • Plan in advance where you would like to place your purchase
    • Ensure the area is clear and free of fragile or breakable items
    Our delivery team cannot:
    • Carry merchandise up more than three flights of stairs
    • Attach headboards, adjustable bases or frames that require modification or alteration
    • Pick up futons or waterbeds as salvage