Information on Your Furniture, Mattress, or Rug Purchase
Furniture
Whether you’ve already picked out your dream piece or want more info to guide your decision, this is everything you need to know about your next furniture purchase.
Natural Characteristics When it comes to finely crafted furniture, no two finishes are alike. Wood knots, mineral streaks and minor scars or blemishes in leather are an integral part of the natural materials that add to the beauty and uniqueness of your design.
What if there is a problem? Before furniture leaves our warehouse, it’s prepared for delivery. Occasionally, a piece may arrive with a slight blemish or a piece of hardware missing. While disappointing, in most cases our skilled technician can make an adjustment in your home to solve the problem, or you may choose to receive an exchange within three days of delivery.
Customer Service For help or questions about your purchase, call our customer service line at 1-800-777-0000.
Protection Plans & Policies
GREAT GIVE BACK If you don’t make a claim during your Allstate Protection furniture or rug plan, you may request 100% of your protection plan price in the form of a Bloomingdale's voucher toward your next rug, furniture, or bedding purchase at Bloomingdale's (in-store only). To request your voucher after your plan has expired, please call 1-888-381-3676.*
* Mattress plans not included. Limitations and exclusions apply. Must request voucher within 90 days of protection plan expiration date. Voucher is not redeemable for cash, not transferable, and expires 180 days after receipt.
1 Including food, beverages, mud, ink, and lipstick.
2 Excludes sweat, hair products, body oil, lotion, and accumulation of stains over time.
3 From a hot mug, for example. Excludes burns from cigarettes and other smoking devices.
Claims must be filed within 30 days of stain or damage occurrence. For full Terms & Conditions, visit AllstateProtectionPlans.com/terms
5-Year Furniture Allstate Protection Plans Allstate Protection Plans provide years of protection for your indoor and outdoor furniture purchases from Bloomingdale's. If your issue is covered by Allstate Protection Plans, the 24/7 easy claim filing and award-winning service will work to get you back to good.
Please note that claims must be filed within 30 days of the incident as this gives us the best chance to resolve the issue before stains set or damage spreads.
| Type of Accident | Indoor Furniture | Outdoor Furniture |
|---|---|---|
| Accidental stains1 | • | • |
| Pet and people stains2 | • | • |
| Pet damage (limited to one incident per item) | • | • |
| Heat marks3 | • | • |
| Mechanical & electrical failures | • | • |
| Tears, rips and punctures | • | • |
| Broken hinges, pulls, knobs, and other hardware | • | • |
| Structural defects in the frame, seat, or back of furniture pieces | • | • |
| Seam separation | • | • |
| Component failures | • | • |
| Hardware failures | • | • |
| Separation of joints and welds | • | • |
| Chips and dents | • | • |
| Chipped or broken glass | • | • |
| Mirrors that are chipped or have black spots (desilvering) | • | • |
| Hard surface finishes that crack, warp, peel, or have bubbles. | • | • |
Delivery Information
If your merchandise is in stock, you will be given a delivery date at the time of purchase. If your merchandise is on order we will contact you as soon as it arrives in our warehouse to arrange delivery.
Delivery Changes If you need to change or schedule your delivery, please visit bloomingdales.com/furnituredelivery. If you notice any errors in your address or phone number, please contact Bloomingdale’s customer service immediately at 1-800-323-7857.
Delivery TIMING On the day prior to delivery, you will receive an automated call with a two-hour time window. You can also log on to bloomingdales.com/furnituredelivery for your delivery time window.
- Use pads and/or wear protective booties to protect your floors and carpeting
- Set up your purchase in the desired location
- Place mattresses on a support system and place a bedskirt if needed
- Vacuum area after removing your previous mattress
- Dispose of packing material
- Be available during the delivery time period
- Plan in advance where you would like to place your purchase
- Ensure the area is clear and free of fragile or breakable items
- Carry merchandise up more than three flights of stairs
- Attach headboards, adjustable bases or frames that require modification or alteration
- Pick up futons or waterbeds as salvage